Terms and Conditions
Your Statutory rights are not affected by any of the following store policies.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also telephone us on 0116 2693609 with debit or credit card details.
Return / Refund Policy
Please ensure you order the correct product as we do not offer a refund for items ordered incorrectly.
If an item arrives damaged or faulty please inform us within 3 days of receipt and arrange to post back to us. We will reimburse you these extra postage costs. Please contact us first for a returns number. If you do not inform us within 3 days, then we will have no liability for items said to be damaged or faulty on delivery.
All items must be returned to us in the same resaleable condition they were sent to you in.
If an item is not in stock we will aim to notify you within 48 hours, whereby we will offer you the choice of - putting the item onto back-order to be dispatched as soon as it comes back into stock, a refund for the item or the chance to choose an alternative item instead.
If your purchase is returned by the Post Office because you did not collect it after an attempted delivery or because you gave incorrect address details we will be happy to re-post it back to you at your cost, if you decide you do not want the item/s to be resent as you no longer require them we will be happy to refund you your purchase price only and not the initial postage costs paid
Please Note: Overseas orders due to excessive delivery charges on orders weighing over 2kg, a higher charge may be applied other than that stated at checkout. We will always contact you to notify you, at which point you can still cancel your order should you wish to.
* By placing an order you agree to these terms above. Your statutory rights are not affected.*.
UK Delivery - Delivery costs £4.50 per order for postal service, some items may have an editional charge due to the weight.
We do offer a next working day courier service (providing order is placed by 1:30pm - Monday - Friday) - £15.00 for item upto 28Kg
International Delivery For European Destinations - Delivery costs are £7.95 per order.
For USA, Canada & Rest of the World - Delivery costs are £14.95 per order (£12.46 Tax Free).
Please Note: due to excessive delivery charges on overseas orders weighing over 2kg, a higher charge may be applied other than that stated at checkout. We will always contact you to notify you, at which point you can still cancel your order should you wish to.
Delivery time within the UK is usually 3 to 5 working days from order, and International is 10 to 14 working days from order.
Please note that whilst we will dispatch an item promptly it is out of our hands as to when the mail service will deliver your item and as such we will not be responsible for the date it is delivered
In the unlikely event that one of the items purchased is not available for immediate dispatch we will advise you of a dispatch date.
Please Note - We can only ship orders to the billing address of the credt/debit card used for payment for security purposes. If you require an alternative delivery address please contact us, this may be considered at our discretion
Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. We make every effort to ensure that prices are correct. In the event that a price is incorrect we will inform you of the correct price and ask if you wish to continue your order at the correct price or cancel.
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially, and effectively.
for full details on our terms and conditions please contact us